Shipping policy

Last Updated: September 28, 2026

Thank you for shopping with Raere, a brand operated by UrbanTrips LLP. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or public holidays.

  • During peak seasons, promotions, or high order volumes, processing times may be longer.

Once your order has been processed, you will receive a shipping confirmation email containing tracking information, where available.

2. Shipping Destinations

We currently ship to select countries and regions where our products are available.

Shipping availability may vary depending on the destination and local regulations.

3. Estimated Delivery Times

Estimated delivery times are provided as guidelines only and are not guaranteed.

Region Estimated Delivery Time
United States 5–12 Business Days
Canada 7–15 Business Days
United Kingdom 5–12 Business Days
Europe 7–15 Business Days
Australia & New Zealand 7–18 Business Days
Rest of World 10–25 Business Days

Actual delivery times may vary based on carrier performance, customs processing, weather conditions, and other factors beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

5. Tracking Your Order

When tracking is available, customers will receive a tracking number via email once the order has been shipped.

Please allow up to 48 hours for tracking information to become active after shipment.

6. Customs, Duties & Taxes

For international shipments:

  • Customers are responsible for any customs duties, import taxes, VAT, or other government fees imposed by their country.

  • Raere and UrbanTrips LLP are not responsible for delays caused by customs clearance procedures.

Customs policies vary by country, and we recommend checking local regulations before placing an order.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for orders delivered to the wrong address.

  • Additional shipping fees may apply if a package must be reshipped.

Please contact us immediately if you notice an error in your shipping details.

8. Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery responsibility rests with the carrier.

Raere is not responsible for:

  • Carrier delays

  • Lost packages due to incorrect addresses

  • Theft after delivery confirmation

  • Delays caused by weather, customs, or force majeure events

If your package appears lost, please contact us and we will assist in opening an investigation with the carrier when possible.

9. Damaged Shipments

If your order arrives damaged:

  1. Contact us within 48 hours of delivery.

  2. Include your order number.

  3. Provide clear photos of:

    • The damaged item

    • Packaging materials

    • Shipping label

After review, we may offer a replacement, exchange, or refund in accordance with our Return & Refund Policy.

10. Order Changes and Cancellations

Orders may only be modified or cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.

11. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Customs inspections

  • Carrier disruptions

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Force majeure events

We appreciate your patience in such circumstances.

12. Contact Information

Raere
A Brand of UrbanTrips LLP

Email: hello@raere.in

For shipping-related questions, please contact our support team and include your order number for faster assistance.

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will be posted on this page with an updated revision date.