Refund policy

Last Updated: September 28, 2026

At Raere, operated by UrbanTrips LLP, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories must be included.

  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or customized products

  • Products marked as "Final Sale"

  • Hygiene-sensitive products once opened or used

  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order number

  • Clear photos of the product

  • Photos of the packaging

Upon verification, we will offer a replacement, exchange, or full refund at no additional cost.

4. Return Process

To initiate a return, contact our support team at:

Email: hello@raere.shop

Please include:

  • Order number

  • Reason for return

  • Supporting photos (if applicable)

Once your return request is approved, return instructions will be provided.

5. Return Shipping

  • For damaged, defective, or incorrect items, return shipping costs will be covered by Raere.

  • For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated.

6. Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your payment provider or bank.

For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after the required details are provided.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you require an exchange, contact us at hello@raere.shop with your order details.

8. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined above.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at:

Email: hello@raere.in

10. Contact Information

Raere
A Brand of UrbanTrips LLP

Email: Hello@Urbantrips.io

For any questions regarding returns, refunds, or exchanges, please contact our support team and we will be happy to assist you.

11. Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.